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Why customer experience in local government starts with a focus on employee experience

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EX in Local Government is more important than ever 

We partnered with Public Sector Network to research the connection between customer experience and employee experience in Local Government.

Download the report to discover:

  • Examples of leading councils who are seeing improvements in their customer experience as a result of a focus on employee experience
  • Why a focus on employee experience is more important than ever for Local Governments given the rapid and significant changes to the way we work since March 2020.  
  • How you can get started by:
    • Mapping a plan for cultural transformation
    • Introducing appropriate digital tools for employees
    • Continuous improvement through measurement of employee experience and customer experience