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Harris Farm 

How a family-owned grocery retailer supported the Australian community with Workplace and Enablo

Harris Farm is a family-owned and run leading fresh produce and grocery retailer. Established in 1971, the company was formed as a single shop in Villawood and has grown to 26 stores and counting. The founder, David Harris is still in the Sydney Markets buying to this day.

Challenge

Before launching Workplace, Harris Farm had limited channels to communicate with employees. Instead, staff would use personal tools like Facebook and WhatsApp to communicate and connect. Harris Farm wanted to bring everyone together and create one space for all employees to connect, communicate and collaborate. This became even more important during the recent bushfires followed by the COVID-19 outbreak.

Harris Farm was deemed under the Government decision to be an ‘essential service’ meaning employees had to keep working during the pandemic in order to serve the community and keep shelves stocked. Having an effective method to communicate with everyone was critical to their health, safety and wellbeing.

The urgent need to ensure all staff were kept updated on business-critical communications prompted Harris Farm to make an executive and prompt decision to roll out Workplace.

“Communication became a priority to reach ALL Harris Farmers, with team members feeling anxious about job security and exposure to COVID-19. Workplace is a platform designed to bring culture and communication together, connecting organizations through mobile and desktop devices to collaborate, especially during business-critical times.”

– Nichol Trueman
Head of Safety, People and Culture, Harris Farm

Solution

Harris Farm needed a platform that was:

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Incredibly simple and quick to deploy

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Accessible without a corporate email address

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Mobile-first for store team members

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Capable of company-wide communication

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Able to amplify culture and create a sense of connection

Harris Farm specifically liked the ability to video call and stream live video for their store workers to consume.

Enablo supported Harris Farm to deploy Workplace in only 5 days, from project kick-off right through to launch. Every employee at Harris Farm was invited to begin communicating on Workplace, with 57% of the organization creating an account in just two business days and with 80% adoption within the first week.

“Our store workers were top of mind for the Harris Farm implementation of Workplace. Employees were dealing with customers all day, every day, under increased pressure from the community to provide essential items and remain open.”

Nichol Trueman
Head of Safety, People and Culture, Harris Farm

“The team at Enablo rose to the challenge and worked with us day and night to implement the platform in a very very short timeframe. Dave, Jonathan, Zarese, Alex and Lotte were patient, flexible, adaptable and supportive. They acted as a great implementation partner, helping us to implement Workplace rapidly. Thank you!”

– Nichol Trueman
Head of Safety, People and Culture, Harris Farm

For a free consultation about how Workplace could transform your organization’s culture, please get in touch

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