Pacific National is Australia’s largest private rail freight operator, with over 3,700 team members spread across 70+ sites—from desert lines to coastal ports, remote terminals to operations hubs . Keeping such a dispersed workforce connected and informed has always been a challenge.

A CEO with Vision for Connection

When CEO Paul Scurrah, previously at Virgin Australia, joined Pacific National, he saw an opportunity. He knew that two-way, real-time communication could transform both safety and culture—bringing together maintainers, engineers, drivers, and office teams across the rail network .

“One of the challenges of being CEO is being able to create space for everyone … but on the platform this happens quite naturally. … Bringing our people … in the driver’s seat will be a game changer for the employee experience at Pacific National.”
— Paul Scurrah, CEO

A Platform Built With the Business

Enablo worked with Pacific National through a rapid Blueprint Sprint and workshops over seven weeks—mapping goals, governance, and championing adoption—so the platform would truly reflect how their teams work and operate on-site .

Launching Across Tracks, Terminals & Teams

The rollout went live to every member, all at once. Today, team members across locations can connect, learn, share ideas, and celebrate together—no matter where they’re stationed .

“To be able to showcase all of it and have every single team member able to join in no matter where they are, in an interactive way, is very exciting!”
— Melanie Withers, Communications Principal

Enabling Real-Time Safety, Praise & Insight

Now, safety updates, photos, shout-outs, and operational feedback flow freely—giving frontline staff a direct voice, and leadership real-time insight into what’s happening on the ground .

Why This Matters

• Helps keep safety front of mind for everyone.
• Reduces siloed comms and boosts transparency.
• Fosters belonging and pride across sites.
• Elevates local voices—making crowd-sourced insight part of decision-making.

Want to give your frontline teams a seat at the table—no matter where “the table” is?
Let’s talk about creating a digital workplace that moves with your people.