Frontline VS Head Office; Who Knows Your Customer Better?

Frontline VS Head Office; Who Knows Your Customer Better?

The mission statement of every B2C organization contains some version of the phrase… ‘delivering the best product/service/value for money for our customers’ But when we think about the actual job of different people in a business, all working towards that lofty...
Teamwork – Quantifying the Real Value

Teamwork – Quantifying the Real Value

Think about the last time you received great customer service. Maybe it was from your local barista who remembered your coffee order. Maybe it was a staff member at a grocery store who helped you find a few items on your shopping list. Maybe it was that lady behind...