Why customer experience in local government starts with a focus on employee experience

We partnered with Public Sector Network to research the connection between customer experience and employee experience in Local Government.

Download the report to discover:

• Examples of leading councils who are seeing improvements in their customer experience as a result of a focus on employee experience
• Why a focus on employee experience is more important than ever for Local Governments given the rapid and significant changes to the way we work since March 2020.  
• How you can get started by:
  • Mapping a plan for cultural transformation
  • Introducing appropriate digital tools for employees
  • Continuous improvement through measurement of employee experience and customer experience