Quick Ticket Bot
Automate support through Workplace chat!
Why have a separate platform for your employee helpdesk, when you can do it (for free) through Workplace with Enablo’s Quick Ticket automation? Whether for IT Help or HR Support, ‘Quick Ticket’ provides effortless self-service connecting your employees to verified FAQs and streamlines your ticketing queues by enabling users to submit support tickets right from Workplace Chat.
- Automate answers to FAQs via Workplace Chat for a great employee experience
- Make your help desk available to your frontline via Workplace Chat
- Streamline support ticket queues
- Grow business intelligence by tracking questions sent and matches made
How it works
- Start a conversation with ‘Quick Ticket’ in Workplace Chat
- Ask your questions like “How do I reset my password?”
- Your answers will be returned, including text, images and attachments
- If Quick Ticket doesn’t know the answer to your question, raise a support ticket by answering some preset questions, and the business support team will reach out to you
Once installed, use the admin panel in Enablo Platform to:
- Add your FAQ’s and keywords, including the answers that users will receive
- Select the email address or addresses that your support tickets should be sent to
- Customize the questions your users need to answer to raise a support ticket
- Report on the search terms your users are looking for, and whether this matches your data
Enablo's Free Workplace Automations
We have built solutions for organisations around the world that drive employee experience and engagement through Workplace from Meta. To help even more organizations solve the most common challenges, we’ve now made a number of these free! Check them out!
Is your organization drowning in acronyms? No worries. Enablo’s Acronym Bot has you covered. Anyone can open a Workplace chat with the Acronym Bot to ask the definition of an acronym, or add a new one for admin approval. Easy peasy.
Employees spending their life in complicated spreadsheets of data, looking up product codes or pricing details? Lookup Bot, A.K.A. ‘ask-me-anything bot’ is here to save the day - giving your people a self-service assistant to help them quickly find what they’re looking for.
Whether it’s to promote your latest company milestone, show support for a great cause, or provide a way to add some on-brand flair, our Profile Frames bot is here to help your people spruce up their Workplace profile pic! Use Enablo’s pre-created templates, or easily add your own!
Don’t let your timely information get lost in an inbox. Use Enablo’s Campaigns Bot to deliver engaging messages straight to your people through Workplace Chat. Whether you’re welcoming new starters, promoting a wellness initiative, or coaching the entire team through change, the Campaigns bot is an easy and effective way to speak to your organization.
Simplify how your organization shares knowledge and requests support with Enablo's Quick Ticket Bot. Whether for IT Help or HR Support, the Quick Ticket Bot provides effortless self-service connecting your employees to verified FAQ’s and submits support tickets directly to your support desk via Workplace Chat.
With more distributed work than ever before, maintaining important team relationships can be a challenge. Sometimes, all you need is a gentle nudge to connect. Meet Enablo’s Pair Up Bot which connects two people for a catch-up and sends the pairing through Workplace Chat. Tie it to an existing Workplace Group, an office location that’s working remote, or even your entire company.
Frequently Asked Questions
What are bots and automations?
Bots are digital assistants that help you become more productive at work. Workplace from Meta bots extend the functionalities of Workplace by enabling the automation of the actions or internal processes you already do on the platform.
The most common type of bots are conversational, a virtual assistant that you can have a simple chat with to get stuff done.
Think about how different your organisation could be if IT support, HR, expenses, knowledge sharing and employee recognition were all just a click or tap away, accessible by anyone, everywhere.
Why do we offer some of these for free?
We believe that bots enrich the Workplace experience and drive adoption of Workplace. Offering bots for free gives you insight into the problems your organisation can solve with bots, which ignites ideas for other bots!
Who can install the free bots into Workplace?
While anyone can sign up to Enablo Platform, only Workplace Administrators can install bots. Reach out to your Workplace Administrator and ask them to install the bots on your behalf. Use the invite admin link in Enablo Platform to invite them to your business in Enablo Platform.
How do I get support?
Because Enablo Platform is delivered via Workplace from Meta there are multiple places to find support depending on what kind of issues you are experiencing.
For support relating to Enablo Platform (eg. platform.enablo.com) or any of the bots you have installed please contact us at [email protected]. For support relating to Workplace from Meta and Work Chat please open a ticket with Workplace Support.
If in doubt we are always here to help so shoot us an email at [email protected]!
Want something custom? Let’s chat!
Our free and premium Workplace automations accommodate some of the most common use cases that we come across, but there is infinite potential for employees and businesses when it comes to bots and automation. We love these challenges! If you have an idea or a problem you think could be solved through bots, reach out and let’s see what we can come up with together!