Frequently Asked Questions

Q. Does Workplace require tons of training before people can use it?

No, it doesn't. If you've ever used Facebook, you'll be able to useWorkplace from day one. And as two billion people around the world use Facebook every month, chances are most of your workforce is going to be able to jump right in and start posting, joining Groups and scrolling through the News Feed.

Q. I bet it's expensive. Is it?

This is the really good news. You can try Workplace for free right now. And then, if you like it, you only need to pay for the people who are actually using it every month. (Fair warning, though: this will be everyone.) And even then, Workplace has the most competitive pricing model around. You'll only ever pay a flat fee of $3 per user, so it's nice and simple.

Q. Will rolling out Workplace make me look cool?

We think what you're asking here is whether Workplace is going to feel like the kind of next generation IT platform that will knock people's socks off. In which case the answer is, most definitely. Probably the coolest thing Workplace can do (aside from all the other cool things like video, chat and integrations) is automating all sorts of key (read: 'boring') company tasks like travel, invoices or even booking rooms. We do this using chat bots, which are like little pieces of AI that help you get stuff done.

Q. Is Workplace just a social network for my company?

Also no! While Workplace is a great way to change culture by making communication more transparent and two-way, it's primarily a way to get work done. From tools like Multi-Company Groups (a shared space where employees can collaborate with clients, vendors or freelancers) to integrations with Dropbox, Quip, Office 365, G-Suite and more, Workplace is all about helping people work smarter, faster and better together.

Q. What do you do with my company's data?

This is an important one so let's be really clear about it: Facebook doesn't do anything with the data in Workplace for our own ends.It sits in Hive with other Facebook data because we need to use it for things like billing, reporting and making improvements to the product based on useful insights. But this only ever happens at an aggregate level. It's all right there in our terms of use if you want to go over it in detail, but the bottom line is that we don’t use or touch your actual identifiable content. Ever.

Q. Is Workplace just for office workers?

Workplace is for everyone. Really, everyone. It's great for CEOs who want a more open and interactive style of top-down communication. And it's great for global teams to come together in a single space.
But Workplace is especially great for mobile workers because it's built for, well, mobile, which means all the tools and applications are easy to use while on the go. The power of Workplace is in bringing whole companies - not just individual teams - together.

Q. Are other organisations using Workplace?

You bet. Today, over 30,000 organisations worldwide are using Workplace. And the great thing is that they're all different. Workplace works for large businesses like Walmart and Starbucks. But it also works for smaller businesses like Blackberry Farm in America or HelloFresh in the UK. It works for well established businesses like Delta Airlines or SeaOil. And it works just as well for start ups like Spotify, FarFetch or Booking.com. Because Workplace is so versatile it really does offer something for everyone.

Q. How do I know my information is secure?

We take your security incredibly seriously. Which is why Workplace has been awarded its ISO27001, the highest level of security certification around. We have some of the best engineers in the world working around the clock to make sure that Workplace is the safest possible environment for your business

Q. Will I still have to send lots of emails?

Well, it's up to you. But because Workplace is built for mobile, we've fully embraced the way people actually want to communicate on the go. That doesn't mean clunky text. It means videos, photos, gifs, emojis and stickers. All of that stuff is available at the touchof a button in Workplace Chat so you'll never be caught screaming at a tiny keyboard ever again.