Rob has more than 20 years of experience creating Data-Driven Customer Experiences. He started his career in London in the post-Dot.com crash working in Digital Technology Start Up’s including his own Digital Music eCommerce Business, later moving into Performance focused Digital Agencies and most recently working in Blue Chip corporates.
Rob’s career journey across start-ups, agencies and blue chips has had a common thread around the convergence of data, technology and people to deliver highly effective Customer Experiences that continuously evolve to meet the ever-changing needs of customers and organisations.
What is your nickname? Rob
What were you doing before Enablo? Working as the Head of Digital Marketing for Latitude Financial Services, my role encompassed the delivery of BAU personalised customer communications and leading the evolution of Latitude’s customer communications capability (technology, people and processes).
What’s your vision of employee experience for the future? The future of work will see more people working fully remotely and companies becoming even more reliant on technology solutions to drive collaboration, connection, a sense of purpose and a more human-centric approach to each of their employee’s working days. Employees will become more engaged and effective at their jobs, and companies will have more in-depth insights into each of their employees to help them mould a more personalised and effective employee experience.
What excites you most about Enablo? Enablo’s secret sauce is bringing together market-leading technology and superior expertise to design tailored solutions that solve companies’ key needs to drive hybrid employee engagement, employee retention, agility and speed of information flow across their organisations. Outside of the offering and being at the forefront of the Future of Work; coming to work each day to work with smart, enthusiastic and fun people that support each other and want to do great work is hugely refreshing.
What’s the one thing you couldn’t live without? Breathing! Without it we would not be able to survive; with it, you can change your physical state in minutes, by using different breathing techniques I can manage my reaction to the world around me and be a more effective human.