Deskless not Voiceless 2020: Global Frontline Research

Are you empowering your frontline managers?

Frontline managers oversee the teams that can make or break your business in the eyes of customers. They’re a critical part of your organization. So why do less than half of them feel valued?

This is just one of the findings from new research based on conversations with 9,000 employees and HQ leaders around the world.

This in-depth report is essential reading for any company that has a large frontline workforce. You’ll come away with an understanding of how to improve key business metrics such as employee engagement and customer satisfaction while building a more agile, responsive and inclusive organization.

You’ll discover why:

  1. 1. 52% of frontline managers often miss important updates from head office
  2. 2. Only 41% feel like their careers are being nurtured
  3. 3. Since the COVID-19 pandemic, there’s been a 14% reduction in the number empowered to make  decisions.