by Harriet Muir
Published on July 8, 2020


Enabling crowd wisdom for better team productivity

nbn is rolling out Australia’s largest-ever infrastructure project to provide every Australian with fast broadband by 2020. Outdated communication systems impacted productivity by creating information silos, meeting turnstiles and mountains of emails.

Operating in a dynamic, rapid-growth environment, nbn needed a way to unite as one team. They had outgrown existing tools and were ready to empower teams to share their expertise, knowledge and ideas.

How Workplace helped

From the field to the workplace

Information no longer cascades down hierarchical channels. Instead, everyone is equally empowered to share updates, pose questions or seed ideas, whether they’re in outback Australia or in a major city.

Speed, agility, and results

A platform redesign launch was fast-tracked as a pilot project on Workplace, which eliminated email trails and meetings.

Crowd wisdom, team productivity

The IT team moved their support request queues to a Workplace group. Issues were shared and emails significantly reduced. A surprise added benefit was the power of crowd wisdom, with users assisting each other and a dynamic FAQ generated by the community

“Workplace has given over 6,000 of our people a greater voice. Regardless of geography, seniority or role, we now have equal access to each other, our insights and stories.”

– Karina Keisler
Executive General Manager, Corporate Affairs

Meet the Author
Harriet Muir
Harriet discovered the power of Workplace when she rolled it out at a large energy company while in their internal comms team. Now she gets to bring together her love of collaboration tech and internal culture with her experience in marketing and storytelling as Enablo's Marketing Manager.

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