Technical Delivery Specialist USA (Remote)

Full-time
United States

Overview

At Enablo, we are on a mission to digitize the world of work and enable new work experiences that are accessible to everyone, anywhere. Through our partnerships with Workplace from Meta and Asana, we’ve helped hundreds of organizations transform their culture and the way they work. Sound like something you want to be a part of? Then keep reading…

  • Are you a customer-facing Technical Delivery Specialist looking for a fresh challenge?
  • Do you have experience working with experience and engineering teams and owning the solution delivery work streams from customer sign-off through to customer success?
  • Do you get a kick out of supporting client queries with everything from identity and access management, through to product and general IT questions across a variety of customers/partnerships?

Hooray, because that’s exactly what we’re looking for. We’re also looking for someone who is comfortable working in a highly collaborative environment where Working out Loud isn’t a buzz-word, it’s expected.

What would help seal the deal though, is your shared passion for creating the ultimate employee experience online, and believing in Enablo’s potential to transform our clients through connection, communication and collaboration.

Now we understand that you may not be located in Brisbane where Enablo’s HQ is based, so don’t let that stop you from scrolling further – this role can be based remotely (in the United States) with a strong preference for Chicago, IL.

The Work

Here’s what you will do day to day:
  • Provide technical leadership to support the deployment and integration of Workplace from Meta, Google Workspace and Asana platforms
  • Collaborate with members of the Experience and Engineering teams to deliver and support client technology challenges as defined in SOW
  • Support clients through their entire lifecycle journey including acting as the level 2 & 3 support escalation point for all things Workplace, AzureAD, Google IAM
  • Support the implementation and client custom solution development and technical elements of platform deployments (deliver user stories and key client outcomes to the project estimate)
  • The Technical Delivery Specialist role Interfaces with the Project Manager (PM) and the Exec Sponsor, Clients and in some projects operates as the PM for Engineering deployments
  • Be the communications planner and change manager for Engineering deployments
  • Keep abreast of new feature rollouts to best offer our clients (connecting with our partners and contributing to our team’s knowledge base through sharing product information and updates)
  • QA and UAT for custom integrations
  • Attending client meetings & hosting technical workshops
  • Work with our Google Workspace deployment SMEs to support Workspace migration services
  • Understand, implement, and enforce the adherence to Enablo’s ISMS framework, including change management, security, and risk mitigation
  • Operate strictly under our ISMS framework for ISO27001 compliance

The Skills

Here’s how you will do it:
  • Proven understanding of software development lifecycle, ITSM frameworks or other tertiary aligned education
  • Basic understanding of Azure AD, single sign-on and document management practices
  • Experience in a hands-on contributor to technical implementations and solutions
  • Experience working on a support desk
  • Experience working in cross-functional teams
  • Stakeholder management experience (internally and externally)
  • Confident in a working out loud environment
  • Excellent communications skills (verbal and written)
  • Passionate about customer service and providing a customer first attitude
  • Strong process and project management skills

Enabler Life

We are HQ’d in Brisbane, Australia and our team of exceptional talents are distributed remotely across Australia, New Zealand and the USA.

If, like us, you get your kicks from helping people feel and perform their best at work, that might be enough. But, there are a few other things that make working at Enablo so great.

We believe in the health and wellness of our Enablers and with that, we provide access to a life coach that can help navigate through challenges, both personal and professional. Each team member has an allotted amount of time per month that can be spent exploring how we can better manage both home-life and our careers.

We not only partner with Meta, Asana and Google, but we also kit you out with a slick new MacBook Pro, will provide you with an allowance to cover your phone and internet bills, paid parental leave (for moms AND dads) and try to get you together with your team as long as COVID permits (globally)!

We also practise what we preach and use our tools day-in, day-out so you’ll feel connected and like you actually know your peers, even when you may not have met them in real life. This happens through fun intro videos, embracing achievements, milestones and birthdays on our social groups, peer to peer recognition on Workplace and more.

But we don’t stop there, we don’t rave about diversity because we do this naturally – we are an inclusive (even pet-friendly) environment, who truly enjoy shared values, a culture of playfulness but with serious intent and we absolutely thrive when we collaborate. Just ask our Customers!

Interested? Then get in touch and apply now, by sending us your resume to [email protected]. Be sure to tell us a bit about yourself, we want to get to know you. We should also let you know, any successful Enablers who join our team are required to undergo a National Background Check and have ongoing full rights to work and reside in the country of employment – which in this case, is the USA.

No agencies thanks, we’ve got this one covered!